FAQ

Frequently asked questions before purchasing

Can I visit the store?: Unfortunately, Tremor is an online store only and does not have a physical store. Thank you for your understanding.

Are the images on the cards real?: Yes, we photograph and post each and every card that arrives in our store. Even if the cards have the exact same model number, rarity, etc., we have separate product pages for them, and the cards on those pages are the actual items.
Please note that our logo is watermarked to prevent unauthorized reproduction. Please note that this may be slightly difficult to read.

Can I check the stock?: Unfortunately, we are unable to check stock availability for individual items, so please check the sale/sold out status on each product page for the latest stock information.

Can I order by phone or email?: Unfortunately, we are unable to accept direct orders by phone or email. Please complete the purchase procedure in the store. We are also unable to reserve products (reservations) or reserve new products. Thank you for your understanding.

What payment methods are available?: We accept various credit cards (VISA/MASTER/AMEX/JCB), bank transfer, Paypal, GooglePay and ApplePay.

Can I specify a desired delivery date and time?: We are very sorry, but we are unable to allow customers to specify a desired delivery date and time. Thank you for your understanding.
If you purchase 50 or less cards, the cards will be delivered to your mailbox, so there is no need for you to pick them up.

How long does it take from payment to shipping?: As a general rule, your order will be shipped within 2-3 business days after payment has been confirmed.
However, in the event of unexpected problems or congestion in delivery, shipping may be delayed and it may not be possible to ship within 2-3 business days.
*Please note that Tremor is open on weekdays, so orders placed on weekends and holidays will take longer to process.

If I order two or more items, can I pay for them all at once?: We process payments for each order individually, so we cannot accept lump sum payments.

If I place two or more separate orders, can you ship them together?: At our store, we consider two or more separate orders to be separate orders, even if they are from the same purchaser or have the same shipping address. If you wish to have items shipped simultaneously or in the same package, please place your orders in a single order from the same shopping cart.

Will I be contacted after placing an order?: Once your order is complete, we will automatically send you an order confirmation email.
If you have not received the email, it may be because you entered the email address incorrectly or it has been marked as spam.
If you have checked the above and have not received an email within 30 minutes of completing your order, please contact info(a)toremall.jp.

What should I do if I enter the wrong shipping address?: Please contact us immediately at info(a)toremall.jp. Changes can be made before shipment.
If the item has already been delivered, we can resend it if it is returned to us, but we cannot guarantee it. In that case, we cannot offer a refund. Please make sure you complete the procedure correctly.

Can I cancel only some of the items I have purchased?: Please note that we cannot accept changes or partial cancellations to products after an order has been completed.

Can I add items after my order has been completed?: Please note that we cannot add products to orders that are split into two or more orders, as we consider them to be separate orders even if they are made by the same purchaser or have the same shipping address.

Can I change the shipping method after completing my order?: Unfortunately, we are unable to allow customers to specify the shipping method, so we are unable to make any changes.

Can I change my payment method after completing my order?: Payment is processed at the time of ordering and cannot be changed.

Can I return or get a refund?: We do not accept returns or refunds for reasons of customer convenience unless there is clear negligence on our part.
*Please note that products ranked C or lower cannot be returned under any circumstances.

What should I do if the condition rating of the item I ordered is different from the actual item?: We will only accept returns and refunds if there has been an obvious misdescription (or incorrect delivery) on our part.
*Please note that products ranked C or lower cannot be returned under any circumstances.

What should I do if I receive a product that is different from what I ordered?: We apologize for the inconvenience, but please contact info(a)toremall.jp within 7 days of receiving the product. We will reconfirm the order details and ship the correct product. We apologize for the inconvenience, but we ask that you return the product to our store. (The shipping fee for the return will be refunded by bank transfer or a partial refund via credit card.)

What should I do if I receive an item that I did not order?: We apologize for the inconvenience, but please contact info(a)toremall.jp within 7 days of receiving the product. We apologize for the inconvenience, but we ask that you return the product to our store. (We will refund the shipping fee for the return by bank transfer or a partial refund via credit card.)